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Wi-Fi calling issue

It just me or I don’t know what’s happening. I can’t turn on Wi-Fi calling. Each time I try to turn on wi-fi calling, I got this message: To allow Wi-Fi calling on this account, contact MetroPCS.
I contacted the customer service about eight times, they haven’t solve my problem. and They updated the Emergency address on their end. I was wondering just my phone or something is wrong.
I am using iPhone 7 with the latest update.
I hope someone in this form can provide me answers.

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